This was to be the capstone of our 2 week trip to Portugal and Spain. I treated us to a 5 star hotel in Spain; but the hotel is NOT 5 star quality. I had let the hotel know by email that we would be late and needed another bed and 2 twin beds, not a king. When we arrived,... more

I'd been warned that this was a budget establishment, but nothing could have prepared me for the uncleanliness of the rooms and the poor manners of the staff. Our room (a 'no smoking' room) stank of stale smoke, the carpets and furniture were worn and looked pre-Franco! The hot water was non-existent, when we tried to complain, the concierge smiled... more