The entire experience was terrible. Told no at check in for an upgrade,told no with restaurant reservations, told no for catamarran booking, told no for extra towels, told no at restaurants for special requests, told no on beach for chairs. Get the point yet? THIS resort has very poor customer service and poorly maintained hotel and grounds. And don't try... more

This was our first tropical experience at an all-inclusive resort and overall I think it was a great experience! The whole thing from leaving Chicago, to arriving back a week later was just over $3k so for us that was a little pricey, but still not too bad. The biggest negitive is that there isn't much to do outside the... more

Went for 14 days and dont have one complaint at all, the rooms were perfect the staff are all friendly and funny even the maids and cleaners. Perfect if you want a relaxing holiday or a fun holiday with always something to do. The restaurants are all brilliant and there are plenty choices of food. Only one problem is the... more

My husband and I stayed at the Sunscape March 30 to April 6, 2008. We had read all kinds of bad reviews and we got very worried. When we arrived the place was beautiful and very clean. We had a room on the 1st floor and had no problems with anything. Yes the room was a bit musty but lets... more

Family of for:girl 11 and boy 4 spent a week at Sunscape Punta Cana.Only 20 minites from airport.We had to wait 2 hours for the roombut room was dirty when we got in.Room could use a lot of upgraiding.The room #5112 was humid at all times. Mould was on the walls.TV has bad reseption.Staff not very responsive to your needs.Beautiful... more

If you are a travelor frm the US heed this warning. I read a few of the negative reviews before going and chose not to believe them thinking these travelors were nit picky which I am not. Bad decision on my part. I stayed at this resort for 4 LONG days. You will be disappointed. Very tired resort. Rooms falling... more

Resort/rooms could use some upgrading. They tried to keep it clean. Beautiful beach, very little to do other than entertainment on actual resort in the evenings. more

Family of four: 2 girls, 11 and 7 travelled from Toronto during April 25 2008 through May 2 2008. We travelled from Toronto to La Romana on Sunwing Vacations. I booked this holiday from a travel agent and did not realize that we were flying to La Romana (LRM) instead of direct to Punta Cana (PUJ). Too late to change... more

arrived 14th apr 08 booked into grand oasis punta cana (or so we thought) told oasis was overbooked - a regular occurance apparently- and we were moved to sunscape hotel virtually next door to grand oasis against our wishes, told that sunscape was a 5 star hotel but was actually a 3.5 star property! not happy at all as you... more