This was mine and my husband’s first trip to Puerto Vallarta. We have nothing but good things to say about the city, restaurants, cab drivers and the natives. The hotel however was a total bust. We read the reviews before we took our vacation and decided to keep an open mind since the reviews were so mixed. Our first and... more

Walking into Pelicanos there were police all over our hotel and no one would tell us why. They were there our whole stay...Right when we got there it took about an hour to check in because the keys would not work in our room so we were walking up and down there stairs with all our luggage until we got... more

We were in a shell explorer program which allowed us to try a few of the shell resorts out. We were deciding between going to Hawaii again or staying here in Puerto Villarta. We kind of wish we had gone to Hawaii instead. This Shell resort did not measure up to the other locations we have seen at all. First... more

I have stayed in Mexico many times and this had to be the worst yet. We never expect much when it comes to food and drinks, but this resort needs some work. We decided not to go with the all inclusive because of the extra cost. It came as a shock to find out they charge $3.00 for a very... more

When I originally booked, I will say that I did so because of all the positive FB. After a 3 hr check in & seeing NUMEROUS people complain about their rooms, when we got to our room, the air wasnt working, there was black mold everywhere. Our king/queen bed ended up being two doubles on the floor no frames. There... more

Ok, here goes! I don't think you can beat this place for the value that it offers. First of all, make sure and pay the extra couple of bucks and book the highest level (black bracelet). Make sure to book in the Grande Section 2. When you get out of the airport walk past everyone trying to talk to you... more

I was very worried after reading some of the reviews about what to expect. My worries disappeared immediately upon our arrival. This resort was beautiful and we enjoyed every moment of our stay. My only complaint is that we reserved a room with a king bed (we were getting married while there....although, not at the resort) and were given 2... more

I was pretty impressed with the rooms, they were above decent and very clean, however our balcony had zero view of anything besides a building beside the hotel so it may be wise to ask for a room that faces the resort (the beach and the pool) to avoid this. The food was bland, repetitive and not all of the... more

Front Desk - When we first checked in we didnt get black bracelets which was the all inclusive bracelets so we were confused on what we could do and what we couldnt do because so much stuff said black bracelet only and we had these gold bracelets which we later found out 5 days later that the gold bracelet replaced... more