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Westin Resort & Spa Cancun

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 361 reviews
361 Reviews
5.0 of 5 stars
125
4.0 of 5 stars
127
3.0 of 5 stars
39
2.0 of 5 stars
38
1.0 of 5 stars
32
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#44 of 157 hotels in Cancun
  • Address
    Blvd. Kukulcan Km 20
    Cancun 77500
    Mexico
Check Rates: $232 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 361 traveler reviews
  • What to Expect:
    • 3.5 based on 179 reviews Rooms
    • 4 based on 179 reviews Service
    • 3.5 based on 176 reviews Value
    • 4 based on 179 reviews Cleanliness
    • 4 based on 42 reviews Pool
  • Recommended For:
    • 50% based on 194 reviews Older travelers
    • 50% based on 194 reviews Families with young children
    • 50% based on 194 reviews Families with teenagers
    • 50% based on 194 reviews An amazing honeymoon
    • 20% based on 194 reviews Young singles

Reviews of Westin Resort & Spa Cancun

( 1-10 of 361 )
3 of 5 stars
New York, NY
Jul 9, 2008
1/1 found this review helpful

My boyfriend and I stayed here for 5 days in January. We booked this hotel through the spg website using our points so we wouldn't have to pay for these rooms. Turning into the hotel were were impressed - the drive way is large, you come up to the hotel and are greeted by the doormen who help unload your... more

5 of 5 stars
orange county
Jul 1, 2008

I loved the Westin, I had a great time the beach was long and wide and beautiful, the lounge chairs were great, not crowded at all, walk to the beach of club med because the water is a lot clamer no waves and u can do snorkeling there, I would go back!!! more

5 of 5 stars
Amarillo, Texas
Jun 28, 2008
1/1 found this review helpful

Just got back from the Westin-Cancun with the family (w/ 12 and 8-year old) and had to share our 7-day experience. We did quite a bit of research before booking on-line and found limited amounts of reviews for kids, so we wanted to include a good one for others to consider. We chose not to go all inclusive due to... more

Jun 26, 2008
3/3 found this review helpful

My husband, myself, and another couple stayed at the Westin over Memorial Day Wknd. We’re all in our late 20’s early 30’s. We didn’t think the hotel was bad at all. Pros - Liked that it was away from the rowdy downtown area. We’re all done with our rowdy partying days and came to relax - Comfy bed! Loved it.... more

4 of 5 stars
Ames, Iowa
Jun 23, 2008
5/5 found this review helpful

My wife and I just spent eight nights at this resort and generally liked it a lot. Some of the concerns raised in prior reviews (in particular, the humidity in the rooms) are definitely valid, however. One expects rooms to be humid in the tropics but we were suprised, at the end of our stay, to discover that our passports,... more

Jun 22, 2008

About 8 months ago we started to plan our destination wedding at the Westin. The hotel was everything I thought it would be, it was clean, modern and the beach was beautiful. We stayed there for 4 nights, and our room was always clean, I loved the lobby and all the restaurants. The photographer at my wedding said this hotel... more

5 of 5 stars
Charlottesville, VA
Jun 20, 2008

We stayed at the Westin for 5 days and would definitely return. We upgraded to an ocean front room and luckily got one with a balcony - the room was very clean & housekeeping was excellent. Everyone we encountered was friendly and as helpful as they could be (some language barriers, but mostly everyone spoke English). We went to LaHabichuela... more

1 of 5 stars
Dublin, Ireland
Jun 19, 2008
1/3 found this review helpful

We have just returned from what was to be an amazing trip for my best friends wedding at this resort! The wedding was amazing until her youngest brother was attacked by an aligator at the jetty on the laguna side of the hotel. We had no idea there were aligators in the laguna and no one had informed us on... more

4 of 5 stars
New York
Jun 16, 2008

We too were scared after the negative reviews, but once we were there, breathed a sigh of relief. You could do a lot worse than then Westin Cancun. Pros: 1) Royal Beach Club - a great deal, premium rooms. RBC rooms are $60 more a night BUT well worth it. RBC private pool, great service, includes full breakfast and happy... more

1 of 5 stars
Los Angeles
Jun 15, 2008
0/2 found this review helpful

My wife and I planned to stay for 5 nights but left after two nights. The food in the restaurants was average for the price. The staff was very polite but all requests took too long to do. The Royal Beach Club room was nice but did not have CD player. A request for one could not be accomodated. A... more

Reviews of Westin Resort & Spa Cancun

( 1-10 of 361 )
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Westin Resort & Spa Cancun Address

Blvd. Kukulcan Km 20, Cancun 77500, Mexico