I booked a stay May 25th - June 2nd (check out date). Our entire stay was marvelous and we enjoyed our vacation for these 8 days UNTIL check out. Upon arrival, everyone greeted us very well and welcomed us. They placed the yellow bracelets on us and told us not to lose them. When checking out at approximately 2:00 pm,... more

I have just been on an educational to Mexico, so working in travel i had an idea what to expect. HOW WRONG WAS I!!!! The Royal Cancun was breathtaking, the staff were fantastic, the food just everything. I can honestly say i could not even think of anything bad about this place. I stayed in other hotels in Cancun and... more

Just returned from a June 11-20 trip to Cancun Palace. Our last few Mexico stays were Riu Palace Mexico in Playacar, Dreams Tulum, and Vallarta Palace in Nuevo Vallarta so it had been years since visiting Cancun and I wasn't sure what to expect. Arrival was quick and easy. It seemed the airport timeshare sharks aren't near as aggressive as... more

Ok to start, I am an 18 year old kid who just graduated high school so keep that in mind. My first thought while walking around on the first day was this place is amazing. Everything is beautiful and the staff is amazing! They are all extremely nice and sure seem like they are there for anything you need. I... more

Our family just returned from Cancun Palace and I must say that it was awesome! Our 7 & 12 year old did not want to come home they had such a wonderful time. The kids club has so many activites and things to do it was a real treat for them to go. Even the 12 yr old had a... more

This Hotel is absolutely fantastic. The staff can't do enough for you they all work very hard. The rooms are lovely and the queen size bed we had was great. The best night sleep i think i've ever had. We never heard any noise for anyone else once we were in our room. However we were the end of the... more

Ok Ladies & Gentlemen I would like to provide you with some facts that would help me. 1. If you are looking for a posh place like South Beach or French Riviera to wear all your fancy dresses and designers’ shoes & purses Cancun is NOT that place. But if you are looking for a relaxing not demanding family oriented... more

What can I say, this hotel is fantastic. Stayed for two weeks from 24/5 to 7/6 with my husband and 10 year old daughter, we had the time of our lives. The rooms have everything you need and the double whirlpool bath was an added bonus and a great stress relieiver after a hard day on the sunloungers! There were... more

What an amazing experience, just arrived back from a weeks stay at cancun palace. From start to finish we had a great time, the food was great, the pool was fab and the staff were so nice, nothing too much trouble for them. The only down side was the evening entertainment was not up to much, the michael jackson show... more