Previous reports of very poor service in this so-called 4-star hotel's restaurants were also our experience e.g. at evening dinner "hot" starters arrived cold two hours after ordering together with the main course. Nevertheless the management insulted our intelligence by saying they were busy when the restaurant was in fact near empty and refused to waive the service charge. Staff... more

The hotel was ok but the personnel terrible , they didn't do what they were payed for and if you asked them something they were very unpolite and not helpful at all , especially those in the restaurant. more

Mum and I decided to take a week off to visit Egypt, our itinerary said 2 nights stay in Cairo and the Tour company booked us in this "5 star" hotel in Giza. The service was really bad, the staff was so slow and they always expected a good tip!!!(?), the rooms were small and the toilets weren't very clean,... more

We ended up here when our tour changed our location on us. Bummer. The rooms in the Zoser are very smoky, you can taste it. I was grateful for the ear plugs I got from the plane, as I needed them. The food was yuck. In my bathroom they put a used shower cap stuffed back in the box. Most... more

Rooms were filthy and complaints ignored. Even though toilet in bathroom had sanitry paper tape placed over the lid, upon opening the toilet bowl had human waste in the bowl. The curtains were marked the sheers were black with grime. The fridge didn't work, was noisy and leaked. The shower when used flooded the bathroom and the water poured into... more

I was very suprised with the level of service that I got at this hotel. After reading this site---I thought that hotel would not be that great was I suprised! There are Tourist police outside the hotel that make it a safe hotel to stay. There are the tyipical tourist shops, but there was even a place to exchange money... more

I just returned from a week at the Zoser Hotel. I asked for a room for myself overlooking the courtyard/pool area, which I received. The room was good size with a double bed and adequate closet space for a one person. Bathroom, large and clean with shower and tub. I read some complaints about noise from the pool area. Perhaps... more

We were delighted with this hotel. I was extremely concerned prior to going to Egypt that all would not be well, one in case we became ill (gastroenteritis) and that the hotels we would stay at were clean and above standard. I have to say ithis hotel was lovely. Our rooms were very nice and clean and the hotel was... more

Ths hotel is primarily used by tour groups as a starting point for Egypt tours - this is why we stayed here. The hotel was okay - our room was clean and comfortable, but this was not the experience of everybody in our tour group. We found reception to be really unhelpful. In addition, one of our tour group had... more