Stayed in the hotel for a 2 day business meeting after travelling from the UK. The check-in staff were helpful and friendly although I was thre only one checking in so pressure wasnt great! The rooms were large and functional and were pretty standard as far as US hotel rooms are concerned. The staff were really helpful and friendly throughout... more

check in was like a 3-ring circus and took almost an hour, thanks to someone who wasnt even a front desk agent. when we went back to change rooms, the manager said to another front desk person "what was ____ doing here??" the rooms were decent and clean. they were also a nice size. they upgraded us to a corner... more

My husband and I stayed at the Sonesta in Coconut Grove for four nights at the end of May. The reservation was booked by a family member for us as we had travelled to Florida for a graduation. Our room had a view of the bay and a fully equipped kitchenette. What a treat to be able to have water... more

Stayed at this hotel one night due to a wedding that was held there, ceremony and reception. I found the property was well-mantained, and the room was very clean, airy and smelled fresh. Found the washroom in the lobby very clean and fresh, which is unusual for most hotels. The view from the room (20th floor) was great. The festivities... more

If you want a nice hotel that takes care of their customers look elsewhere. We booked a 2 bed room suite that was to have a king bed in each room. One room had 2 twin beds pushed together with a lamb strip down the middle which was horrible. The other room's airconditioner did not work the entire stay and... more

I'm kind of mixed on this hotel. In general, I would say that it's nice, our room had one of the best views I've ever seen, the staff was friendly and courteous... but there were major problems that would prevent me from staying there in the future. The lobby is hip and nicely designed, but when you get up to... more

We stayed at this hotel with my wife and my two children from April 24 until April 27 2008. We would highly recommend this hotel for several reasons. Coconut Grove is a very nice place at only 10-15 minutes driving from Miami Downtown and Biscayne Bay. The area is very safe with some nice restaurants and shops at only 2... more

We booked this hotel through the Sony-Ericsson Tennis service travel agency. We thought we were getting the best hotel, but much to our dismay, it was on the bottom of our list. The night we arrived, we were given a room on the 18th floor with a city view. The room was so small, we couldn't open the drawers on... more

We stayed pre and post cruise at the Sonesta in Coconut Grove. Pre cruise we had a standard city view comared to UK hotels this was a large room. Post cruise we arrived back at 9.30am and were allowed to check in early and upgraded to a one bedroom bay view suite. Breakfast was excellent on the balcony. The pool... more