We booked directly with the hotel reservations when the email came in the price was higher than quoted on the phone. Contacted the hotel reservations was closed dealt with the 800 number who at first was unable to help asked to cancel my stay and all sudden she could help. Fixed the price assured me the room woudl be double... more

The Swisshotel is awesome. Very high class. It is expensive , but so is every hotel in Chicago. It is off from the dingy areas of our city , yet a long walk to Navy Pier, so you will need to pay for the cab. Note to all the Magnificent Mile is boring as can be. I live in Chicago... more

The Swissotel doesn't look like much from the outside but its location is prime. I was upgraded to a Suite on the 40th floor. The view was absolutely breathtaking. Riverwalk and and the lake. An added bonus was the Executive Lounge with complimentary food throughout the day. Location is absolutely perfect! It's in walking distance of Michigan Ave and Millenium... more

I was very pleased with my stay at the hotel. The staff seemed very helpful and friendly. I agree with most of the other reviews that the room was very nice. We had a room with a river view and the view of the river and Navy Park was excellent. Periodically a water cannon would be shot across the river.... more

When I received an email alert from a Travel Newsletter regarding a great rate at Swissotel in Chicago, I had to check it out. Booked a two night stay at the rate of $109 per night, which is outstanding in downtown Chicago, in my opinion. We had a huge corner room with a view from the 29th floor out to... more

Our rooms (along with many others) were still not ready by 8pm. We pre-checked in @ 11am and were able to check into 1 room......came back at 8pm...the other two rooms were not clean. We were a large group of women in town for a celebration. Since we couldn't check into the other rooms, we were not able to get... more

I travel to Chicago for work & leisure a few times a year, and have been meaning to try the Swissotel. I was pretty underwhelmed overall. The room itself was mostly fine, but in general the stay was just OK. THE RESERVATION: I found a decent rate on TravelZoo and booked it directly on the Swiss website about a month... more

We stayed here for 2 nights. When I tried to check in, they told me I didn't have a reservation. I knew I did, and had printed out the confirmation #, but had left it in our car, which was valet parked at a different hotel. They checked me in, but I asked them to make sure I wasn't charged... more

stayed at swissotel for 5 nights - just myself and two children (aged 4 and 6) all the staff could not have been more welcoming, the room service was prompt and efficient and not overly expensive. I would definitely recommend this to anyone wanting to access all tourist attractions as its very well situated and easily walkable for little legs! more