The hotel is very well located in the centre of Chicago, just a few blocks away from many important locations. The staffing is friendly but at bare bones levels, so it can take a long time to check in, especially in the late afternoon. The rooms are small and clean. The problem is the noise. There is construction going on... more

The hotel is very nice and and the rooms very luxurious if a little modern. Service is excellent. Only downside is location you are on edge of centre and it is a bit of a trek into the lively places. Not many bars, etc in immediate vicinity. Overall though good place to stay. more

Stayed for three nights early in June 2008 - booked online with Expedia. The Good: - Free filtered water & bottles - Good business desk and Internet access - Location - lots of good places to eat within walking distance - Reasonable fitness facilities - Great shower head on a hose The Bad: - Renovations on front facade and hallways... more

Right in the financial district safe area of town. Elephant and Castle restaurant is connected to the hotel, very good food. One thing to keep in mind is you get charged something like $15 to rent a hotel room a night that goes to the state of Illinois and the city of Chicago. Room was very nice, had a desk... more

We stayed here while in town for a friends wedding...it was a great little find! The hotel was immaculate and the location is perfect. We were within walking distance of a number of EL stations and had plenty of food nearby. The price was completely reasonable for the quality and location! more

My boyfriend and I stayed here for 3 nights and enjoyed the hotel immensely. We booked on Expedia for $105 CAD per night. The room was modern, clean and the bed was very comfortable. The washroom was great...we loved the stand-in shower rather than the traditional bath style. The front desk staff was responsive and friendly. Our room was tidy... more

This hotel is under renovation/ construction, the rooms had a stale musty smell, (we tried 2 differnt rooms) the hallway was very noisy (floor 4), combined with alley view and 2 am trash truck in the alley below. I think we had the worst possible room in the hotel - I now understand why the room rate was so good,... more

My purse got pick pocketed in the revolving door of this hotel. The hotel employees in the front paid no attention and were not vigilant to what's happening on their watch. When the management was notified, they said it wasn't their "responsibility" and took no interest. more

I recently stayed at this hotel and was skeptical because of a few bad reviews. The construction is still ongoing, but this hotel's staff was over the top accomodating and went beyond common courtesy to assure my stay was wonderful. No dust or any incoveniences. I am a very critical person when it comes to cleanliness, and especially customer service.... more