Whenever I go to NY, I stay at the Kitano. Because I like the room and staffs are nice. But I have to tell that this newly hired lady at the guest services was very mean. The way she speaks was not appropriate. She was wearing the trainee badge but she doesnt greet, no smile at all. Even if she... more

Booked on Expedia which is always easy. This is a quiet haven of a hotel, on Park Ave just 4 blocks from Grand Central so can't fault the location. Rooms are fine, and this is a Japanese Hotel so just accept that you will just have a small kettle and green tea bags. Starbucks is 2 blocks away and there... more

I booked for my friend and myself at The Kitano largely based on other reviews on this web site.We were not dissapointed!This is a wonderful, calm retreat in the centre of town with lovely comfortable rooms-ours had a view over Park Avenue.the beds were the most comfortable I have ever had in a hotel-only one complaint-the fridge did not work... more

We spent a wonderful Mother's Day weekend in NYC thanks to the excellent service at the Kitano! My friend and I took our ten year old daughters for a weekend in the city and the staff at the Kitano helped make it special. The rooms were a decent size as was the bathroom. The concierge was extremely helpful, guiding us... more

We were in the Kitano the first week of April 2008 (for 7 days). We had choosen for a premier room. We also asked for a room with a good view. We got a corner-room on the 10th floor, with a very beautifull view on the Park Ave (and Grand Station) and also on 38th Street. The premier room was... more

We stayed at the Kitano twice on a short trip to NYC (with a visit to New Jersey, DC and the Blue Ridge Mountains in between). Booked through Trailfinders, it was good value for a top class hotel in a central location. We booked an additional night after our trip outside NYC which was a lot more expensive. Service at... more

I go to NYC on business every other month. I just need a quiet, safe, clean place. I travel by myself so I need to stay in a safe neighborhood. The Kitano is probably the quietest hotel in NYC. In other hotels you often hear sirens, etc all night. Here it was silent. The hotel lobby itself is quiet. The... more

We picked The Kitano based on the reviews we read here and are glad we did. It is indeed a very nice hotel and in a great location. We walked everywhere except Metropolitan Museum, which by the way it is a must see museum. The staff is very friendly. The concierge was very helpful. They recommended some great places to... more

My wife and I stayed in a junior suite at the Kitano for three nights, and we can't recommend this hotel highly enough to travelers who value peace and quiet, and professional service. Our room, overlooking Park Avenue (with a view of the Chrysler Building) was very comfortable, with sound-proof windows that kept out the noise of the street below.... more