Recently stayed there for a business meeting. I cannot believe how the service has deteriorated. I have been to this hotel once or twice a year for business for the past ten years. Never expected the low level of service. The hotel had major problems. The air conditioner was broken. The hotel was very hot. The elevators randomly worked. The... more

Basing my rating and review on who I would rate hotels in a similar class. This hotel is an airport hotel frequented by travelers who need a quick in an out or a small conference group. There are several other hotels in this area adjacent to the airport and I would advise to check on several of them before choosing.... more

After reading the recent reviews here, I was quite reluctant about this hotel. Having won a trip to Philadelphia, I had no voice in choosing the hotel where we were to stay. After reading prior reviews I was a stress case to say the least. Fortunately everything worked out much better than I hoped. The property is in fair to... more

We recently stayed at this hotel while in town for business. This was my second visit to this hotel, the first time was two years ago. I want to start with the good this about this hotel... The good... 1. The hotel shuttle picked me up at the airport within 15 minutes of calling them. The hotel is only about... more

This place is undergoing major renovations. Usually this is stated on the website, but not here ,and the cost of the room sure was not discounted. Pool was closed. Business center and internet access closed. ATM gone. Snack room, little store closed. Hallway had an old apple core outside of the elevator when I checked in and it was still... more

Shuttle to hotel was fast and efficient in both directions. Room was standard Embassy Suite, so nothing special but clean and quiet. Room service very slow and quality poor relative to the cost - could have gone to high end restaurent for what was charged. For overnight stay between flights, OK. more

Pool was hot, like bath water. There were many, many dead insects in the pool. The toilet seat in our bathroom was dirty and broken. It looked like it belonged in a subway station. The door handle was broken on the inside of the bathroom door and we couldn't shut the door because the knob was coming off and we... more

Checkin was fast and professional. The room was standard Embassy Suites. There were four problems. 1. The sofa bed was unusable. The springs had ripped through the canvas bottom and the mattress would not stay on the bed. We had to remove it and place it on the floor for safety reasons. 2. At 6 a.m. on a Sunday there... more

Just wrapped up a two-night stay...I've stayed at probably 10-11 different Embassy Suites properties over the years, this is the only disappointing stay I've had. My room was extremely shabby and dirty. It's one thing to be worn over the years...another to have hairs from previous guests all over the bathroom -- in the tub, near the sink, on the... more