We honeymooned for a couple of days at this resort and could not have asked for a more relaxing time here. This resort was huge with a great golf course and spacious rooms. We did not use the royal sevices but still felt the service was excellent.

One problem that we did have was the check in and check out times were considerably longer then we expected. They seemed to be short staffed and created a long wait for rooms and then again at check out. But after that the conceirge was excellent and proficient in making sure that we were comfortable. The rooms were large as well as the bathtub and all were immaculantly clean. And our beach view was excellent.

The pool is luxiurious with a swim up bar and lots of room to be comfortable. The beach however is not so hot. This is not one that one would like to swim in. The "sand" is rocky and unpleasant without shoes and the man made beach was not something I would recommend to swim in.

The lobby, and other common areas of the hotel were lavish and beautiful! Had an exotic feel in the evening with candles lit everywhere. The restaurant was beautiful but lacked the service at the outside terreace seating and the food at "Tempo" the italian rest was mediocre at best. But overall the experience here was wonderful and would def come back again!

My husband and I just got back yesterday from Gran Melia and we can not say enough about this place! In fact, we are already planning a return visit. I thought the property was beautiful and pristine and the staff was excellent-catering to our every need. I highly recommend upgrading to the Royal Service package. If you want privacy and tranquility, the Royal Service pool alone is worth it. It is adults only and Lesley, the pool attendant, was so attentive and accommodating to our every need. The cabanas are included in the Royal Service and such a great way to relax and get out of the sun. The main pool was crowded and with kids it got to be quite loud at times, but the Royal Service pool was a world of difference. Also included in the Royal Service package is the three hour open bar and appetizer selection in the lounge. Again, quiet and exclusive and Pedro was an outstanding server. I can’t imagine why anyone would not upgrade for these amenities alone.

One day, we left the Do Not Disturb sign on the door all day and later that evening got a voicemail making sure we didn’t need anything. One of the valets, Jose, was also very well informed and helpful. We decided to go to El Yunque before checking in. He gave us very precise directions and also made some other suggestions for excursions. On the final night we were there, we came back from dinner to find a bucket of champagne. These are just a few examples of service that will not only bring us back, but which we will recommend the property to others.

With any vacation, it is important to do your research as far as prices and other factors. I would recommend a car rental if you want to leave the property and do some sightseeing. As for prices, they were what anyone should expect from a five star resort. Average dinner prices ranged from $10-$30 and drink prices were $3-$10. The sushi at the Asian restaurant was outstanding!


This is a luxury resort in the lush and tropical area of Rio Grande. The beaches are natural and untouched, which is the kind of scenery we were looking for. It was so quiet and removed from the hustle and bustle of the city, the nighttime sky was as clear as I have ever seen. And the property was so quiet. It was exactly what we needed. If you have a family and want to be closer to other activities or want a party atmosphere on a budget, then go to San Juan, but if you want to be pampered and relax, then the Gran Melia is just the place.

There were some reviews I read before we left which I found to be totally unfounded. I think that some travelers will just never be satisfied with anything. The place was beautiful, the staff was superb and the management was completely attentive and accommodating. We will be back as soon as we can.

My wife and I stayed here for a family members wedding. The rooms were beautiful, the ceremony was perfect. We then went to the reception area and enjoyed an open bar. After the ceremony and open bar, the food service was...ok. The servers started taking full glasses of wine and champagne off the tables as guests were getting food from the buffet or just going to the restroom. They seemed to be in a hurry to get us out of the reception area so they could clean up. The next day we had diner in the Italian restaurant(can't remember the name) on the prpoerty and the service was horrible. We were constantly waiting for the server and I mean we did not see him for 20-30 minutes at a time. A table next to us was not even greeted by a server for 45 minutes and then they had to get the hostest to find a server to take their order. The resort was beautiful, the service and managment need a lot of work. Poor communication between day and night shift made check out a nightmare. Be ready to stand your ground on your bill and rates.

WE JUST RETURNED ON MONDAY THE 30TH OF JUNE WE WERE THERE FOR A WEEK,The hotel is magnificent and we have never experienced such incredible service before. The employess were very nice asked if we were ok all the time the food is expensive if u but it form your mimi bar in your room (bottle of water $7.00, coke 12oz $4.00) but we rented a car, its the best thing to do and we headed into San Juan on of the largest city's there and ate,shopped and even went to a club called brava nice please to go and drink and listen to every kind of music, and you have to visit the rainforest it is amazing and eat rice and beans the best out there when you leave the rainforest.this hotel is on its private island so its about 25-30mins from town but there is alot to do and the big pool is so awsome i highley recommend it. don't listen to the reviews listen to your instict i read alot of bad reviews but i wanted to see for my self.