We stayed here for 3 nights during our honeymoon. The hotel is in a great location and is a beautiful building. However they seem to rely on their "historic hotel" designation way too much, as the hotel is very expensive but the rooms and management leave a lot to be desired. The management was not very helpful when we encountered a problem with our room. Also, housekeeping does a subpar job - i don't think they clean the toilets very frequently.

We were in a queen deluxe room for $300 (plus tax), although that was the smallest queen bed i have ever seen and my husband and i couldn't fit in the bathroom together (and we are fairly slender people). The first room we were in, which I was told no less than 75 times was their "model room" (i still have no idea why), had this extremely annoying banging noise coming out of the AC duct that happened every 30 seconds or so (with the AC on or off). We complained that night, were told they had no rooms in our rate, so to check back tomorrow. The banging continued all night, so we complained again the next morning and were told they would send an "engineer" to look at it and if they couldn't fix it we could switch rooms. When we checked back at 5pm, we were told that the "engineer" sat in the room for 30 minutes and never heard it. The manager acted liked we were making it up, which is always a nice attitude. She told us that if we still heard it when we went back, she would switch our room. Of course, within 1 minute of being in the room, we heard it. After making the manager and their engineer come to the room with us, they also heard it within a minute or 2. Then the engineer said "Yeah, I have heard that before, just not today." And you didn't try to fix it last time? Excellent work ethic.

They did switch us to another room, which was very quiet. Upon checkout, when we saw that we were billed the full rate for the first night, we complained to the manager on duty (same one as before, lucky us). We didn't want the room for free, but considering the aggravation I felt a little customer coddling was in order. She was clearly annoyed that we were bothering her again and before I even completed my sentence she said she would give us 30% off the rate. That's all I wanted. Well, with a little less attitude.

Bottom line - its a very unique building with a gorgeous patio inside (excellent breakfast at their restaurant), and they have a complimentary wine/cheese thing which was lovely, but the management and housekeeping could use some serious work. It was certainly not terrible, but was far from stellar and its WAY too expensive considering the problems, no matter how much free cheese you give me.

Great service from arrival to departure. Location is perfect! Far enough away from the tourist off the cruise ships and closer to El Morro. Make sure you cross the street to El batey!

We stayed at Hotel El Convento for one night after a weekend in Culebra. We didn't have reservation so we thought we couldn't get a room.

A friend mentioned us about the hotel. We then did some research.

We first review the Hotel in Trip Advisor. My couple and I had a curiosity from the reviews in the web page and how the Hotel Manager always writes back to any comment. This is not normal, it was clear that service was important for the hotel.

The Rooms are small but we didn't expect anything big specially in a 300 old small luxury building-hotel and for the price we paid last minute.

We met Jaime the door man. Everyone talk's about him. Almost a Celebrity.

The location is great next to Coach, Guess, Burberry, Puma and Ralph Lauren Outlets.

What I like about Puerto Rico is that you don't have 100 people jumping on top of you trying to sell you something like it happens on other islands, the south of spain or other countries.

Early that evening we started walking around the hotel and for our surprise we went to the this little room and the hotel that had Wine and Chesse of the hotel. Great romantic view. We only had bottled water, but they had a full self service bar.

I am originally from Spain and we decided to visit the tapas rest for a salad and some drinks. I could only say that only in sevilla you see restaurants so beautiful like this one. Well then we heard music coming from the outside terrace and from my surprise a really nice jazz band was playing. It was another restaurant but we didn't know because there's no signage of the rest inside the hotel and the front desk didn't mention anything. The hotel only has a sign to The Patio Rest and the Picoteo Rest.

The two tables seating next to us at the terrace were enjoying a 5 Rum Flight with a Rum Expert. They really seemed to be having a good time.

The hotel should hand out or provide a small information recommendation guide mentioning all the rest they have and its concept. Because they are all unique and different and they all have there charm and theme.

Well it was a Rum Bar called Kane or Caña. Really good mojito. We enjoy the rest of the night enjoy from the jazz band the hotel provided in the outside terrace next to a incredible art statue. My couple wanted to stay viewing some sports game inside the restaurant but not on our only night in Puerto Rico.

That night we then continue walking around the Old City and ended up with the view of the fort El Morro. At night the light effect of the fort makes it look like floating in the air. A Must See.

We slept like babies that night. During the morning we had breakfast and left.

Overall – The Hotel is beautiful. Being old one couldn’t expect thing to be like new building hotel. Having this in mind help us enjoy the hotel structure and décor even more. The next time we visit Puerto Rico I will stay in the hotel at least one or two night then move to a beach front hotel. We still have a big curiosity of the Rum Flight those two tables were having at the Rum Bar Kane or Caña!!!!

The El Convento was highly recommended by friends and also by Trip Advisor so we felt pretty confidentant in our choice of hotel. I have to say, it was a pleasure staying there.

In addition to the beauty of the hotel itself, these little things made the stay highly enjoyable: 1) Free internet in the rooms. 2) complimentary bottled water in the in-room fridge and 3) complimentary nightly wine and cheese hour which also included water, coffee, tea, soft drinks, beer, and mixed drinks. The wine choices were excellent as well, 4 different reds and 4 different whites. This area also had complimentary coffee, tea and bottled water all day. I found it so refreshing to not have to pay for an internet connection and also to not get charged $6.00 for a bottle of water like is often the case in many hotels.

The other great plus is the location of El Convento, right in the heart of Old San Juan and walking distance to great shopping and dining as well as the forts.