This hotel is fine for a stay of a night or two (we stayed there one night before our cruise), but if you're planning an extended stay in San Juan there are much better choices.

The hotel is in the heart of the city so there is no view of the ocean or easy beach access, but there is a roof top pool if you want to swim or enjoy the sun. The casino on the first floor appears to be popular wih the locals.

The lobby is small and a bit gloomy, and the staff at the desk is not particularly friendly. A little more smiling and a few pleasantries would go a long way towards improving the welcome. I imagine they must get a lot of people pre/post cruise because the attitude of the staff is to get you processed without fanfare and get your luggage out of the small lobby.

We arrived in the early afternoon and were given what must be the most undesirable room in the hotel (or at least I hope there are none worse). The entire view from our balcony was the equipment for the hotel's cooling system and the roar of the compressors was very loud (our balcony was virtually unusable because of the roar). There was also a large spotlight mounted on the wall outside our balcony which made it very bright at night. I suspect the hotel would have given us a discount if we had complained but since we were only there for one night we didn't bother. (I recommend you request a room away from the AC equipment when you make your reservations--the noise is quite loud and a light sleeper would not have a restful night).

The room was a bit dark but nicely decorated and was comfortable. When we first arrived in our room we found the carpets covered with a sticky powder of some sort, but in all fairness after we called housekeeping a lady quickly appeared with a vacuum cleaner and the carpets looked fine afterwards. Otherwise, the room was clean and well maintained and the bathroom was very basic but spotlessly clean.

This hotel is an okay choice if you need a convenient place to stay before your cruise (the cruise docks are about 5 minutes away by taxi) and it is within walking distance of several dining spots and shops. There is a terrific place for breakfast just block away which will serve you a delicious full breakfast and a killer cup of cafe con leche for about $7.

All in all, we would probably stay there again but I would make double, triple sure to get a room away from the mechanical equipment.

We stayed one night pre cruise. Fine hotel for one night, but no more. Front desk staff rude. I had a regular room reserved and wanted to see about upgrading to their club level. All I got out of my mouth was any chance to get a room on the club level. I couldn't even finish saying I would pay to upgrade. He must have thought I wanted to get the upgrade for free. Immediately he spit out NO. They were not sold out, had plenty of rooms open as a met someone later that night that book a room off the street on the club level. They advertise sleep number beds in all rooms. That is a lie. Only the suites have them. Our room faced the burger king and we could here the drive through window orders while sitting on the balcony. Only one elevator worked. Drinks in casino bar were expensive. I don't mind paying, but not $8.50 per drink in a plastic cup with hardly any booze in it. Starbucks is close by and a few restaurants. Beach is a block away, however not very good. Only about 10 minuted ride to old san juan. Plenty of Cabs waiting outside.

We stayed here pre-cruise one night - 24 of us total. Not bad
for one night. We ate at the grill for lunch - food and prices
were good! Rooftop pool was nice we actually all hung out
there at night and ordered pizza. This hotel is in the heart
of the San Juan and honestly not in the best area especially
at night. Lots of homeless people right outside hotel. Pool
was chilly - not many enjoying it - surprising because air temp
was so hot 86. Check in/out was a breeze - just not sure I
would stay more than one night. They had some problems
with there sewer because the a.m. we were checking out,
they were attempting to clean/air out. The smell was horrendous.

Located in the Condado section of San Juan, this hotel is fantastic for the business traveler. My rooms was tastefully furnished and included a balcony to sit and watch the skyline of San Juan. It had high speed desk top (wired) Internet, a comfortable bed and furniture, small fridge, and many of the amenities of higher priced hotels.

The hotel restaurant and room service food was very good and reasonably priced. It included Puerto Rican and American cuisine. In addition, several restaurants were located a short walk from the hotel. Although there was a modest additional charge, the hotel had a fairly large, easy in or out parking lot. (For those of you not aware of driving in Puerto Rico, parking can be a nightmare.) And cab service was available 24/7 just off the lobby entrance.

Other features I enjoyed included a penthouse lounge that served a reasonably priced tasty continental breakfast and an evening happy hour with a self-serve bar. The rooftop pool, fitness center, and well-equipped business center also catered to my work and relaxation needs. The casino, located on the first floor, was always busy with locals and travelers who wished to try their chances on the games. The casino also had great live entertainment on Thursday through Sunday nights. And although I didn't gamble, the casino was a great place to relax and unwind from an otherwise busy day.

Perhaps my most memorable experience at this hotel was the care and attention provided by ALL employees--from senior managers to custodians. They were always very friendly and helpful in meeting my business or personal needs. They seemed to really enjoy their jobs and if I had to guess, I'd definitely conclude that employee morale was high at this hotel.

My evaluation is based on a 17-day stay at the hotel. Although I've reviewed other hotels on the island, this one now has my highest recommendation.