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Best Western San Juan Airport Hotel: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 39 reviews
39 Reviews
5.0 of 5 stars
5
4.0 of 5 stars
10
3.0 of 5 stars
15
2.0 of 5 stars
6
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#23 of 38 hotels in San Juan
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  • Rooms: 113
Address:
Luis Munoz Marin International Airport
San Juan 00937
Puerto Rico
Check Rates: $223 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Best Western San Juan Airport Hotel

( 4-8 of 39 )
“Glad I didn't pay for it!”

Best Western San Juan Airport Hotel

Jun 22, 2008

We stayed overnight in the best western becuase AA missed our connecting flight. I would not recommend this hotel to anyone- I am just glad that AA paid for it. We will never stay there again- even if given another voucher from AA- but- hopefully will never have to miss a connecting flight again.

Bad
1. Very hard bed- horrible nights sleep

2. Tiny TV - good picture if you can see it!

3. Wake up to sun light- aweful! The curtain (closed) is right over the pillows, and light streamed down onto our faces. Unless you slept head down (at the foot of the bed), you cannot prevent a face full of sun early in the morning! Yuck!

4. Resturant- certainly didn't feel like one. Just a couple of chairs it looked like in a somewhat sectioned of the hotel- across from some guest rooms.

5. Had to carry your luggage down a set of steps to get to the lobby- highly handicap unfriendly, and just annoying for the rest of us

6. Rooms were tiny

7. Absolutely would not give us a late check out. We had to hang out in the airport for 6 hours.

Good
1. Resturant had decent food- very poor selection though

2. did not hear airplanes

Neutral
1. did not check out the sa

2. did not use "casino"

  • This TripAdvisor Member:
    • Liked — proximity to AA terminal
    • Disliked — Comfort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LOVE_TO_SKI_and_DIVE's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: March 21, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $223 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Convinience at a price”

Best Western San Juan Airport Hotel

Jun 3, 2008

After traveling to PR out of an emergency, my wife and I tought that staying in this hotel the night prior to boarding our flight to NY would be a good idea. First the price is all a reflection of the location. That is what you are paying for. The rooms are small, the TV is a small flat screen 13 in tv on the wall. The beds are very hard. No room service, the restaurant is just a counter with a toaster over, a microwave and a hot plate. The bar is just liquor stacked up with someone to watch over it all. No parking, except airport parking, and no discount for it at all. During our stay, the water went out, in the middle of a shower. The only thing this place has going for it is the location, but the embassy suites is right in front of the airport, and will be our next choice during the next trip.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — value
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frequentpuertorico's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with friends
Age group: 35-49
Member since: June 03, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
People with disabilities, Older travelers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $223 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Convenient and Comfortable”

Best Western San Juan Airport Hotel

3 of 5 stars
Bar Harbor, Maine
Mar 29, 2008
1/2 found this review helpful

This is not where you want to spend your vacation, but for an overnight booked and paid for by the airline that didn't hold your connecting flight, it's just fine. It's a $20 cab ride to Old San Juan and the check-in for American Airllines is literally just outside the hotel doors. As noted, rooms are small and basic, but for sleeping and bathing, perfectly adequate (well, the water could have been hotter). The free breakfast was passable and the business center had 4 computers available, making it easy to alert everyone back home of our delay. I would not go out of my way to stay here, but as it was on my way, it was acceptable.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tellurian's Summary
Date of Stay: March 2008
Member since: November 29, 2003
Was this review helpful? Yes No
Check Rates
Average price*: $223 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Convenient: Yes. Good value: Questionable”

Best Western San Juan Airport Hotel

4 of 5 stars
Wiltshire, England
Jan 18, 2008
5/6 found this review helpful

Even with a facelift inside, this is still fairly basic accommodation with a distinctly 1960s motel feel about it. The price is definitely not from the 1960s!

The biggest selling point is the location - literally part of the terminal building! In fact, if you are flying American Airlines, their check-in desks are a few yards from the front door. The main airport parking, the taxi rank and the car-rental pick-ups are right outside.

The biggest downside is also the location!
Not a very scenic location, nothing to do and nowhere to go, unless you like airport food outlets and the cheesy hotel "casino" (a couple of rows of slots). We couldn't even see the runways! A flight change meant we unexpectedly had to spend two nights here, and without a rental car we would have been crawling up the walls with boredom!

We did try the free rooftop "Spa"... two hot tubs and some sun loungers with a 10ft. non see-through fence around it. Surreal! With a view of nothing but the sky directly above we bathed to the sound and smell of jets taking off and landing!

The rates are inflated to reflect the location. Anywhere else the rates would look like very poor value. The rooms were no better than I would expect from a basic, but clean out-of-town motel. The bathroom was clean and the linen was good quality. The TV was tiny and had a fairly limited range of channels.

We had a late evening flight and asked about day rates. Personally, I think $125 for 9am-5pm is ridiculous! At least they put our cases into secure storage for no extra charge. We opted to save the money and sit in the terminal reading!

  • This TripAdvisor Member:
    • Liked — Convenient airport location.
    • Disliked — Charmless airport location. Poor value.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDPWiltshire_England's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: June 29, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $223 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“The worst Hotel and Casino in Puerto Rico”

Best Western San Juan Airport Hotel

Dec 27, 2007
1/9 found this review helpful

Cheesy Casino (closes @ 11:45 PM) Never won here (5 times)Hi speed internet @ 335 KB/s.( Crap )....Restaurant terrible......Stay away folks....there are much better places to stay in this town......

  • This TripAdvisor Member:
    • Liked — Nothing
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevisjunkie's Summary
Date of Stay: December 2007
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: December 27, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Gambling / Casinos
Was this review helpful? Yes No
Check Rates
Average price*: $223 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Best Western San Juan Airport Hotel

( 4-8 of 39 )
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Best Western San Juan Airport Hotel Also Known As

Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico