I stayed at the hotel June 6/6-6/8/08. I had read most of the reviews on the website stating that it was loud on the weekends but we travel to san juan often for R & R and wanted to give the new kid on the block a try. First off the hotel is beautiful. The pools are small but the beach is nice. The staff is very friendly, especially by caribbean standards (I live in the caribbean). The rooms are very large, we stayed in an ocean view room and it was completely gorgeous.

But I have to say I was completely shocked by how loud the music really was on the weekends. It is a resort with almost all the expected resort amenites (I believe they are building a spa) and they charge resort fees. How can management justify charging these rates when you cant get to sleep until the party in the lobby/pool stops??

The hotel is built in a U shape. You walk into the lobby, which opens onto the pool with the pool rooms on the left (street) and the ocean view on the right. So the music is amplified like a mini arena.

I want to stay at the hotel again, the rooms were that nice, but with the noise level I will probably go back to the El San Juan or Hilton in isla verde.

I flew into Puerto Rico for a fun weekend with 30-something friends. I HIGHLY recommend that if you stay here, you pick an oceanfront higher-level floor, as far away from the pool/lobby area as possible. It tended to be very noisy with the band/muisc on the weekend for my friends, who stayed on the 3rd floor. I didn't have a problem up on the 10th.

The room itself was beautiful, very chic with a flat-screen plasma tv, ipod doc, great bed, and great rain shower (no tub) that was lighted by blue leds. The only balconies were on the third floor, above the pool. It appeared that a lot of locals that knew each other were lounging at the pool, and the cabana girl/waitress always went to them for drinks, but I didn't get a visit once. I would suggest the breakfast special package, which includes the $20 buffet, which was very good. Overall, however, drinks at the bar were pricey ($10 including all the tax) for a diet and bacardi or cosmo, and service was not that great...unless you are a rich-looking businessman. The guy buying me drinks got continuous service, but me alone took a wait (and I do tip!) :)

We just returned from a four night stay at La Concha and it was wonderful. The service and helpfulness from everyone we came in contact with was excellent. Perhaps we are less needy than earlier reviewers but compared to other hotels on other islands, this one is the best so far. The ocean and beach views from our room was stunning! Our room was large, clean and well-furnished. We weren't in the room much until late afternoon but it was always cleaned by 2PM. This hotel has a very active night life and there are crowds of locals in the lobby and outdoor pool area most every night. One day, the beach pool was closed at noon to build a dance platform for that night's party, preventing us paying guests from using it, which angered us a bit. On a positive note, the music, which definitely could be heard in our room, ended by 10PM. We only ate one meal in the hotel because we're a bit budget-conscious and the food and drink prices are resort-priced! $14 for a hamburger, fries and a 6oz cup of Coke, which they would not refill without charging again, was too much. Fortunately, there are many excellent restaurants within walking distance that are reasonably priced. There is also a Walgreen's a couple blocks away where we could get snacks and water. Speaking of water, the ice and tap water in the hotel is safe to drink but tastes bad. Keep in mind anything you leave in your room is subject to "review" by the cleaning staff. We had some leftover food disappear which we were planning to eat the next night. We complained and were reimbursed by the hotel but we still had to get replacement food. After a long, hot day, that was a hassle. The safe in the room is large and ours was well used! We did not need or want a rental car. The bellstand and concierge gave us excellent instructions on how to take the bus to Old San Juan and water ferry to Bacardi. We had an occasion to call Housekeeping because they neglected to replenish some necessary bathroom supplies (TP). Within 5 minutes they were simultaneously knocking on the door with a fresh supply and calling on the phone to followup. It can't get better than that! We were very pleased with this hotel and will definitely stay again.

I booked this hotel with Marriott Rewards points (30K) for after our cruise.

I expected this to be an outstanding hotel based on all the pictures; reviews; etc.

However, though the Staff get a 10 - the rest of the hotel rates around a 3 for tripadivsor rating.

The pool was super crowded and didn't seem that large. The beach was nice but careful on swimming! The beach area is nothing to brag about since it is along many older hotels and lots of construction.

Getting to OSJ is fine if you take Bus #21 (75 cents each way)but plan to wait a long time if you're on a weekend there. We finally paid 2.00 each (returned for 75 cents out of OSJ) with a group of other ladies so as not to wait longer then we had (45 minutes) Once out of La Concha it was great!
Also we were "upgraded" due to being Marritot Rewards customers only to be charge 110.00 at checkout. We were told that I would receive an email stating that we were not charged and to date we have not received the confirmation. Waiting on bill from CC to verify.
All stores around the area are High End - so if you like this - shop till you drop. I prefer the old fashion shops and stores in OSJ and getting a bargain which includes the ships; people watching; etc.
All in all the Staff made up for any shortcomings.