We just arrived home from El Presidente in Acapulco. I will not spend my hard earned money in Mexico any time soon! This resort is terrible! The people at the front desk are rude. The hotel room was gross!! The Time Share is a scam(not unusual for Mexico, Mayan Palace ring any bells). We did not feel safe at all during this trip. We encountered many rude Mexicans who did not seem to want us there. While shopping, a local threw his cigarette at my husband and called him a gringo. I would reccomend to stay away at all costs. In light of the recent shootings in a hotel lobby I cannot reccomend this resort or Acapulco.

I crashed at El Presidente because February 5th is holiday in Mexico and all the recognized hotels were full these are my Pros and Cons.

Pros
-Excellent service, clerks, bellboys and valets were very kind.
-Great location and view.
-Clean, no cockroaches at all (just joking).

Cons
- Expensive 200 USD rate.
- Just one elevator working, journey room-beach/lobby can take up to 10 minutes!
- Horrible food just ate breakfast and had enough of it.
- Room furniture is old and its covered with wall paint.
- Bathroom tiling, tub and toilet are old and look dirty, no matter how much you scrub it dirt simply stays there.
- Parking system is tortuous; 30 minutes wait your car.
- Pool is crowded all the time and loud music is played all afternoon.


Overall these is not a good place to stay save your money and stay at Fiesta Inn, and don’t be fooled some pages rate these place as a 5 star, but it’s really a 2 star.

The worst hotel ever. I had a reservation showed them a printout with all the confirmation #s. They told me they that they no idea offered me a downgrade for more money and I had to pay cash. The room was already paid for but I had to take the downgrade and pay cash because it was a holiday weekend and I had no choice. The hotel is a scam. I am now trying to get my money back through my bank. DO NOT STAY THERE. The people at the front desk , Martha and her supervisor, Guillermo are the rudest thieves you'll ever meet.

Do not stay at the El Presidente. We went because we got a great deal at $22/night, but boy it wasn't worth it...we left after the first day. First off, the AC didn't work in our room and it was very hot. We had a terrible view of the AC unit outside and the windows where so filthy we might as well have been looking at stained glass. After taking showers, the whole bathroom was flooded in about 1 inch of water. There was a ring of mold around the ceilings and everything looked like it hadn't been cleaned in several years. Finally, we pulled back the sheets on the beds and found several curly black hairs and yellow stains. Pay a little more and get a better place. You will not enjoy the El Presidente..I promise.