First of all, you should not go to Acapulco any time around Christmas or New Years as Mexicans from all parts of the country go to Acapulco for vacation at this time. The town was overcrowded with all classes of people. As for our hotel accomodations, we were not impressed with the low quality of food and service at the Park Royal. You have to make reservations for one of the restaurants but the people say the reservations are all full (when clearly there are about 12-15 open tables all night). They also nickle and dime you for everything (gym is $5 every use/ Internet is $3 every use). The taxi situation was also annoying as you pretty much depended on them to see anything outside of the resort.
I would recommend the Princess hotel as it is far superior in quality. The beach by the Mayan/Princess etc is much better there too, make sure you stay by the Pacific Ocean and avoid a hotel on the bay.

I can't say that I hadn't been forwarned by some of the users here, but I figured I'd try it for myself anyway. First the positives. The hotel is located in a nice area of Acapulco, with spectacular views of the bay. We were lucky enough to get a room with such view, but keep in mind that August is off-season, so the hotel was pretty much deserted. The room was ok, small, but you only sleep in it, unless it rains, actually more like it pours, as we were "lucky" enough to get caught in the tropical storm Henriette. Then you spend a whole lot more time inside, and you may get claustrophobic. During the two days of heavy rain, the water seeped into the room through the bottom of the sliding door, but the receptionist "assured" us that it is a common problem at the hotel. As a matter of fact they had towels all over the halls in order to stop the water from getting inside the rooms. The bathroom is acceptable, clean, the towels of rather poor quality. I believe most rooms have two double beds (I'm talking about the ones for two people), not one queen or king size bed. The staff is relatively friendly, and tips do wonders with their memory and service. Most Mexican tourists do not tip (I purposely watched them a few times), but they know that they Americans do, and they pretty much expect it.

The negatives, now. The moment we checked in we were accosted by one of the hotel staff and more or less pressured into taking a tour of their timeshare offer. I flately declined to sit there and listen to anything related to a timeshare presentation, and told him so. However, this annoyed me, and I was cranky to begin with after spending six hours on the plane. The food is absolutely TERRIBLE at the Bahia. Not much to choose from, even though they make it look like there's plenty of choices. What they did was repeat the same four-five dishes a couple of times in different places of the buffet. Some dishes looked strange, even though I recognized what they were, so I left them alone. El Pescador is ok, but again the same food every day. I read a user's list of foods, and that was April when he/she went, and I can assure you that they hadn't changed the menu since then. The only decent restaurant is Il Trattoria, but you have to make reservations early, right after 12:00pm. A lot of people catch up to the fact that this is the only good game in the resort and everybody wants to eat here. Almost everything on the menu is pretty good. Leave the desserts out, they are not what they claim to be. After three days of the same lame food, we ended up eating out . We took a taxi downtown, which cost about $9 one-way (they have a list of tariffs in the hotel lobby), and ate at El Fogon and El Zoritto. Both very good, with very friendly staff (they know that good service brings good tips).

Overall the stay was ok, but the food absolutely below the standard of a four-star hotel. In my opinion this is at most a three-star hotel. One of the hotel employees took a survey one day and asked what we disliked about the resort. Of course the food came up, and he freely admitted that we were the third couple that day to expres a negative opinion, and that they are aware that the food was a problem, as well as some staff issues. We suggested they drop the food all together from the package.

Other than that, the views are spectacular, very pretty and the location is good, too. I didn't see it mentioned here, but I noticed it right away after we got to Acapulco. There are armed (machine guns) Federales everywhere. One of the cab drivers confessed that Acapulco has a drug problem (because of its proximity to Colombia) , but it's gotten better since they elected their new president in December of last year. Nevertheless, it made me feel a little uneasy.

Now on the tourist attractions. I highly recommend a City Tour, we took one provided by Constellationes Tours, the guide was very good (and his English was impeccable). However, be careful when he stops at the flea market, he's hand in hand with the people that have shops there. The prices were rather high, so you will have to use your bargaining skills in order to bring the price down. This tour included the cliff diving show at La Quebrada, a must see. Be prepared to tip the divers after the show, they'll be waiting for you as you exit the restaurant (there are two: La Perla and Mirador).

Acapulco's infrastructure is rather old and not maintaned at all. There are potholes everywhere, pavement missing on many roads. When it rains the roads are flooded and hard to pass through. July and August are considered the rainy season. It did rain everynight while we stayed there, but it was sunny and hot during the day, with the exception of the tropical storm days.

The Super Wal-Mart is nothing like I've ever seen here in the States. Well stocked with everything, including imported European food at US prices.

I think I'm going to wait a while before I go back to Acapulco. It's a beautiful city, but has its downsides.

We stayed at the hotel April 9th - 12. The room was nice, very clean and the view was breathtaking (Specially at night). The bathroom is small and the door in the middle makes it hard to use for 3 people (I traveled with my husband and my daughter). There is not a mini bar or a coffee maker in the room.

The bufetts were very limited but the food was ok. Surprisingly the coffee was very good. We couldn't go to the Italian restaurant because we were told that they only accepted 6 year old children (our daugther is 3), but when we passed by at night we saw little children at the tables. We were on vacation and we didn't want to argue, but it was unfair.

The ride on the trams was fun, but a little bit slow. The trams worked ok the whole time we were there and they are air conditioned.

Both pools are fine, with lots of shady places, but the middle one is better, not so noisy. There is a bar in the middle section, but you have to get out of the pool to get your drinks.

The beach is very small and the sand is coarse. We went there on the first day, took a look and never went back.

What I did not like was the lack of service. The waiters were not rude, but they weren't nice either. It was hard even to get a smile from them.

Overall, it was fine, for the price we paid. We would maybe go back.

After reading several of the reviews we decided to vacation at this hotel. We wanted just to kick back and relax and cut back on vacation spending this year!
The hotel was clean and staff friendly and helpful. We had beautiful views and good food. Most of the servers and bar tenders were prompt and professional. We especially enjoyed choosing fresh fish and the style of preparation daily for our luncheon meal!
We stayed 5 nights which is enough at any all-inclusive in our opinion.
Agreed, there isn't much to do in the evening but we did go into the city by cab a couple of times!
Overall a good break with a ton of sunshine!