We have stayed at this hotel each time that we visit Cancun. (three times in past 90 days, and then 4 times in the past 4 years) it is affordable so we can go to Cancun more often this way. We always rent a car so we can drive around ourselves and see the sights. We prefer this hotel mostly because we have been to the larger fancier hotels, and the walk to the beach at most of these alone is just Soooooo far, plus it is so impersonal, at Hotetur you will often see the same staff members and the same travelers during your trip because it is not so huge and expansive, at the mega hotels you never see the same person twice. We like the cozier environment. We always walk down to Club Med It is just down the beach about 15 minutes to the right in the elbow and the waters are so calm and there is a great reef you can snorkel on just behind the hotel. Bring your snorkel mask (or you can rent one)and the fish are amazing to watch, this is my favorite thing to do in Mexico. (snorkeling)
At the Hotetur they give you a card that you exchange for a big blue beach towel and they will change it for a clean one whenever you want, so that is nice.There are many different types of people here, so you will meet folks from all over the continent. Some nice, some not, as anywhere. Never had any complaints about the food, infact we are always able to eat healthy and fresh food at each meal. The desserts are great and the service is great. The drinks are good enough, but if you want them REALLY SUPER strong, then go to the gift shop and buy a bottle and spike it yourself the strawberry daquiris were delicious and had plenty of "kick" for us. The margaritas are awesome too. Never tried the "reservation only" restarants, we are not good at planning and you have to make reservations in the a.m. Leaving a few pesos on the table doesn't hurt either. It is like any restarant, we always leave a tip if they bring us our drinks and clear our plates so maybe this is why we get such great service (same at the bar). It is always clean in this hotel, it is older so they are always fixing things there, so if you have a problem, they will be there to fix it quick. You have to remember that you are in Mexico and it is very humid, so your things will likely take a beating, your cell phone might get damp and likely not work, your chewing gum will get sticky, your floors will get dewy this is just the climate there and its like this all down the Mexican coast. Bring lots of baggies. There is not a huge amount of water pressure in the showers and the water makes your hair tangly, so bring good conditioner. We always take a really powerful small fan and a long extension cord, this keeps us cool at night. There are a few little things that could be better, but you have to keep in mind you are in Mexico and you are getting a heck of a bargain for an all inclusive. Any trip is what you make of it. If you are looking for negative things, you will find them. If you are looking for a great time, a beautiful blue sky and gorgeous sandy white beach, you will find that here. As far as the staff, If you are nice to them they will be nice to you. Overall, we have never had a compelling reason not to go back. We are leaving again for Cancun in 2 days and I can't wait to see everybody there, Especially Victor and Juan Carlos.

This place was just fantastic. I was really hesitant given that it was so cheap for an all-inclusive, but it was great. Brand-name liquor. Really attentive staff. Decent food. Even some late night food options. I was impressed. Room was nice, clean, oceanview. Pool was great, swim up bar. Went with a friend for a birthday, really couldn't have been happier.

Listed as a 4 star hotel! never! stayed 4 nights travelling on my own. Checking in seemed to take forever, I was the only one at the time.The reception staff were not helpful and quite distrusting, until I had a long chat about why I could not get a safe key to carry to my room and then return with the money. They need some training and communication classes.
The food was good with plenty of choice, however there were weovils (incect) in the tea bags and when I showed the waitress she didnt do anything, the same bags were there throughout so I bought my own.The room suffered from terrible damp and condensation, it was smelling mouldy because of this. I booked another night before my flight (could find another hotel) and this was really nice however again the condensation made the room musty and the floor was soaking wet so I slept with the windows open to dry it out and for fresh air. One of the guys in the sports bar was miserable and dismissive. Food was not available after 11 as indicated, perhaps because it was Monday night? In fact including the scruffy hard old towels, lack of evening entertainment I was bored, would rate the hotel as a 3 star and wouldnt go there again. Its suitable for young people who like Karioke for entertainment and nothing more.

This was our 3rd. stay at this resort and it is the only place that we will stay from now on. We have stayed at other resorts in CanCun and this is the best by far.
The staff are very friendly and welcome you with open arms and do every thing to make your stay there the best. The rooms are very clean, the food great with much to choose from, the entertainment staff are the best. Jorge, Christan, Ellie & Tavo make everything so fun. They get all ages involved. The bar tenders get to know you by name and know what your like to drink. There is not 1 bad thing that I can say about this resort
This resort may not have all the fancy things the more expensive resorts have but at Hotetur Beach Paradise you are made to feel like family. I would get up every day by 6:00 a.m. look out to the sea, get dressed go down to the lobby and have coffee and just enjoy the staff, the guests and the day.
On our first night there this time I was voted by the guests Mrs. Beach Paradise 2008.