My husband and I stayed at the royal june 23-28. It was absolutely amazing. We celebrated our first wedding anniversary. Everyone spoiled us, I felt like a princess. From the moment we checked it to the time we left everything was just wonderful. The rooms are awesome, we stayed in a royal junior suite and the view of the ocean just took your breathe away. The room was beautiful. When we entered the room the bed was filled with rose petals,champange on the table with a cake to wish us happy anniversary.
We had breakfast and lunch sometimes at spice, the food was great,the service was exceptional. Gerarado our host was just the most amazing person ever, he worked in spice. Everytime I had a plate in my hands he would always offer to take it to the table for me. He spoiled me so much that my husband was just amazed at how much I was spoiled.
My favoirted place to eat was asiana, it was the best.The food was incredible.Our waiter carlos was just the sweetest person ever and took great care of us.
Service at the pool is awesome, jesscia is always keeping the drinks coming.Yes you have to get up early to get chairs, but who cares it worth it.
We went to the shows at night which was great and the music in the lobby is awesome. If you want to go out the entertainment group is willing to entertain you and make sure you have a good time.
Go the royal it is amazing and just the most exceptional place ever.We had a grand time and looking forward to going back. Thanks to everyone at the royal for making our first anniversary the most unforgetable experience ever. One more thing I can't forget to thank Nalley. She did a outstanding job with our room every day.She set the romantic tone, so everytime you walk into the room,it just took your breathe away.

GO AND ENJOY THE ROYAL. THEY HAVE A SAYING "EXPECT THE EXCEPTIONAL" WELL WE DID GET THE EXCEPTIONAL. IT WAS BEYOND OUR EXPECTATION.
WE WILL BE BACK.

The hotel is wonderful! We recommend it to anyone looking for a relaxing trip away.

Good: We arrived around noon and were shown to our room right away. There were a couple things we hadn't done correctly prior to arriving, and the front desk's response was always "No problem!" We stayed in both the Royal Corner Ocean Suite and the Royal Presidental One-Bedroom Suite Oceanfront after a cheap upgrade. We were on our honeymoon. We got up to our first room to find the honeymoon package of roses, towel swans, etc. only to be sad because we were moving to another room. No issue because they did it all over again for our second room. What a treat! Food was mostly wonderful. The pool was warm most days except after it rained. The beach was lovely, but the waves were a little rough. Wonderful guacomole. Turn down service was nice. Take a trip up to the 8th floor even if you aren't staying there. Fantastic view of the lagoons.

Bad: Tapas is terrible. We are 90% sure they just take all of the other restaurant's leftovers and serve them again. No one was eating there and we should have taken the hint. The "coffee bar" is a joke. It is one of those pre-set machines that you would find in a college dorm cafeteria. Can't they hire a barista? On two occasions our steak was very underdone. I am not sure if it was a cultural thing or if the cook just didn't know how to make a steak medium well.

All and all enjoyable. We probably won't go back, but it is more because we didn't like Cancun then because we didn't like the hotel.

We mom, sister and i stayed at the Royal from June 22nd-26th and had an excellent time. As others have stated the best part of the resort is the service and staff. They are really some of the nicest people i have ever met. The food was also great. Spice, the buffet, for breakfast is a must do and they do change what they offer a bit, which was nice. We tried every restaurant except for Tapas and have no complaints. We also made great use of the coffee house and the 24 hour lounge - everything was at our fingertips.

The rooms were delightful. We enjoyed our balcony a great deal. I had no trouble booking my room online 48 hours before we arrived and i got the room i had asked for. Our first night there, the nightly entertainment was "casino night." We don't gamble and i had no idea how to play anything but we had fun. (I didn't win.) I must be honest, i peeped in on one of their other nightly shows and was not impressed. For those who want it hopping at night, you will have to go across the street or to some other venue to be satisfied.

We were always able to find seats at the pool, so i think the towel game is becoming less of an issue. When we had problems, like not being able to get a picture on the tv, help was sent quickly. I felt like staff members really wanted us to have a good time. The spa is excellent and the gym was nice and never crowded. They work very hard to get you to join their membership but they don't harrass you if you choose not to. I also like the location of the resort on the hotel zone - not far from the airport, close to several shopping centers and aqua world, where we booked a subsea explorer excursion, which was one of the highlights of the trip. Overall, we had a great time and can't wait to return.

This was our first time in Cancun and it was a Honeymoon Trip. The Royal Cancun exceeded our expectations!!!!!! I couldn't imagine staying at any other hotel when we visit again. The food was excellent, the service was excellent, the pool & the beach were excellent! I have to mention the entertainment/activity staff, they were fabulous!!!!!!!! Not sure how to spell his name, but the main guy in charge Saeed was amazing, energetic, always happy and joking and trying to get everyone involved in having fun at all times! The other guys with him helping also, very fun and energetic too! I don't know how they do it, they are there from 8:30am till 5pm w/a couple of hours break and then right back at the hotel for the evening shows and taking people out till 3am to clubs. I think they only get 1 day off a week. It was really nice having service 24/7. The 24 hour lounge was fun, the coffee shop was great. We ate every restaurant, except Tapas. We drank the water (filtered) at the hotel, but I heard a lady from another hotel say she had a drink at Senior Frogs w/ice (Margarita) and was sick her entire trip. I don't know how anyone who has ever stayed here can complain about anything!! If you don't think the portions of food are enough, you can get more. You can eat and drink as much as you like around the clock. I think we gained weight from all we ate and drank. They have people to set up excursions w/out by the pool during the day (hassle free). We took a day trip to Isla Mujeres and snorkled - fun!! I will go to Cozmel next time and do the zip line and I think they have better snorkling there! As far as the time share thing, we said we didn't want to do the tour and we were never bothered again. Others we spoke to who did the tour, said they wished they didn't wasted the couple of hours it took, but they received a beach bag and $50.00 to spend in the hotel, so that made up for it. At the pool, Cesar and Jessica were awesome. We always had a drink in hand and Cesar helped me w/Sun Poisoning lotion. To go shopping, we took the local bus (very easy), I think 7 pesos (.70 cents), but used American dollars, we never saw the change. Use Pesos on the bus if you don't want to spend and extra .30 cents each way. The biggest hassel we had on our entire trip was at the airport on arrival, someone approached us that looked like airport personnel and took us to a counter to talk to us. We thought he was informing us about good prices on tours and being helpful, but he was trying to get us to buy into a time share tour at another hotel and offering discounts if we went for tours. I told him we weren't interested and walked off. Another person from his organization approached us as we were walking off and said he wanted us to see the hotel and wouldn't charge us to see it, I told him to forget it. If I had to plan this trip all over again, I wouldn't change a thing!!!!!!! We did tip, but not necessary. A dollar here and there is plenty. At lunch we tipped $3.00 and dinner $5.00. Trip advisor reviews were most helpful, so when you get back from your trip, be sure to post your pictures and give your opinions, other people really do appreciate the information!! Anyone who recognizes me in the pics, please write to me, as I really liked everyone I met and didn't get a chance to exchange email addresses with or you can write me for additional information if I don't know you at: hiddenhorse@hotmail.com FYI: The sister hotel next store is not 1/2 as nice The Royal, but you are able to go over and use their facilities. We went over there and immediately came back to our wonderful hotel. There were a lot of kids (teenagers) at the other hotel and the pools were not very pleasing. It's worth a look to go over there and see that you are truly in the best hotel in Cancun by far!!!!!!!! :)