Arrived Saturday afternoon (June 28) for two nights. I was quite pleased with everything about the hotel. The location was excellent close to the cruise terminal and Robson St. Our room was tastefully done and clean. The concierge and doorman were quite helpful and answered all our questions. I would definitely recommend this hotel when in Vancouver.

I stayed at the Hyatt in downtown Vancouver for 5 nights in June. It was not a pleasant stay. After ensuring that my request for a queen or king non-smoking room had been entered on at least 3 occasions before arriving, I was told upon arrival that all that was available was a smoking room or better yet, a non-smoking room which only contained a sofa-bed (no bed!). As a costly 4 star hotel (over $300/night), I would expect non-smoking room requests to be matched at a minimum.

While the housekeeping was very good, the rooms and furniture are dark and the balconies (concrete, ugly chairs) are overrated. Pool and hottub are in an ugly concrete area sandwiched next to another building. Located on a noisy street. When I went to check-out, was charged for overnight parking that I had not used. Would not recommend this overrated, overpriced hotel. Tip - use the free street parking overnight and avoid excessive hotel parking charges.

We stayed at this hotel for one night (5/26/08), and it was wonderful.

We arrived at the hotel jet lagged and exhausted from our transcontinental flight, and a long immigration delay at the airport. The front desk informed us that we had been upgraded to the club level. A nice start.

We got to the room, and it was huge and modern, with lots of space, a decent view, and two big comfy beds. We also met the concierge, and had tea and snacks in the concierge lounge.

We went for a walk, and came back too tired to contemplate going to a restaurant. No problem! The snacks in the concierge lounge served as a light supper. In the morning, the breakfast in the lounge was much more than adequate, and we were able to make cheese sandwiches that filled us until we got to our ship.

Good location, comfortable room, friendly staff - what more can one ask for? The hotel definitely gets our top rating.

I had an excellent stay at this hotel.
The people at the front desk were amazing, will helpfully answer any questions and are very helpful with anything to do with tourism. They even will call places for you and do anything to help.

The hotel is conveniently located with a mall attached. There is a McDonalds, Tim Hortons, with some additional clothing stores and a Rexall where you can buy snacks and drinks.

It is within walking distance of many restaurants and a block from Robson St with amazing shopping. Its also walking distance to Stanley Park which is amazing. I hung out at the harbour most days.

The hotel rooms are very nice and exactly what I had expected. The lobby is a nice place to sit and hang out. The hotel bars and restaurants are excellent also.

There is a gym of decent size where they hand out head phones, towels and water.
There is an outdoor pool (only) with a hot tub. It would have been nice to have an indoor pool because we had a lot of rain, but i went out anyway.

I will stay here again.