My husband and I stayed at the Holiday Inn, Midtown which has become a kind of home from home for us in Toronto. This is the most consistently excellent hotel I’ve ever stayed in. The rooms are always comfortable and the staff helpful, knowledgeable and flexible. We arrived separately, my husband on his way back from a mega journey to South America, me from visiting my daughter in nearby Waterloo. Normally we would have had to wait until 3.00 to get into our room, but staff let us in early so I could relax and unpack instead of wandering the streets. They also organised a taxi to the airport for our unbearably early flight to Vancouver. If I were to guess why the quality of the staff at this hotel is so high, I’d say it’s because they are unionised – which means that they’re paid and treated decently. A pretty rare thing in the hospitality industry these days.
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