Stayed at the hotel 2 nights. Old hotel in classic building, but in strong need of renovation - public areas are dated and lobby area have dirty carpets. Room was OK, but you expect more of a 5 star hotel. I've travelled for more than 20 years on business, and if it wasn't because of the name, one would rate this as a 3 star hotel. If you expect luxury and 5 star hotel feeling, then don't go there - if you want a central located hotel, then it's OK.

Decided to book a room through hotwire to spend a romantic night in Montreal during the week (we live on the South Shore). We were very excited when we foud out that we were going to the Ritz. The Hotel and the lobby were extremely nice and elegant but the rooms very disapointing. Rooms were clean but clearly need to be renovated. The tub and toilet are pink... (dating from 30 years ago). The bed was not that comfortable. Location is perfect is you are visiting Montreal and want to be close to the action, everything is walking distance or you can take the Metro. Parking is 30$/day which is way too expensive!!!. We stayed at the Intercontinental before which was much nicer.

We stayed here for a couple of nights in Feb 2008.

First the good ..... We enjoyed the location which is very close to the main shopping areas. It is also very handy for the Metro. Although we had a few issues with the room (see the bad points below) we did - in general - like it. It was large, spacious and comfortable. The bed was one of the softest I have ever slept on - very nice. The staff were also very friendly.

Now for the bad ..... Although the room was comfortable, the decor was "tatty" and the room smelled of vanilla from the Glade Plugin that was turned up full behind the chair. However, the most noticeable thing for me was the lack of a kettle in the room. Most hotels give you a kettle, a few cookies and the chance to make your own cuppa in the morning or evening. The Ritz-Carlton, it seems would prefer you to order a $6 room service one. We compromised and walked to the Second Cup a couple of blocks away !

Bottom line - So long as the room rates were suitably economical we would stay here again as the good points outweighed the bad ones.

I have stayed at the Ritz Montreal many times for business and experience always the same so I felt I needed to finally pass them along!!

1. poor plumbing (faucets never work in the shower-changed rooms twice). bathtub almost overflowed, I could not get it turned off.
2. bad smell in rooms! well great, if you love the smell of "fabreeze" room spray (so strong it was overwhelming)
3. room service slow, expensive -not great food
4. bed hard as a rock
5. air extremely dry!!!
6. bad lighting

Front desk staff always nice as with concierge but for someone looking at a nice room with the luxury touch this is not the place. I recommend the Vogue around the corner.