We've stayed here for 7 nights and were able to get a good deal through the hotel website. If we had paid more, I probably wouldn't have given it this rating.
The hotel is conveniently located right in the middle of the centre on a relatively quiet side street of the busy Rue de Ste. Catherine. The lobby looks beautiful but is quite small. Everytime you enter and leave the hotel a nice door man opens the door for you. That does give a bit of a 5-star feeling which this hotel is supposed to be.
The room itself wasn't anything special. Decor from the late 80's with a matching TV (volume went up and down for no reason), a view of the hotel right across the street, no seating area with a table, besides the working desk which isn't quite suitable for having dinner in your room. The bathroom was quite big, modern and very clean though. The beds were quite good! Matresses not too firm or too soft. The minibar hasn't been restocked once during our entire stay, not even after we've left the minibar key in the room. The coffee cups though were replenished after we did that, so perhaps that's a tip for future visitors. :-)
The hotel bar is incredibly small and not much fun. The restaurant is very expensive so we didn't eat there. Room service is nothing special; the usual stuff you'd expect staying at a hotel of this caliber, with prices to match.
Staff is extremely friendly, sometimes a bit too much if you ask me. It felt somewhat phoney a couple of times.
If you're a member of their Loews First Program and you've selected the $10 minibar credit as the gift, check your bill! The ''gift'' wasn't deducted from our bill but we didn't see that until we were well on our way to the airport.
All in all not bad at all, but not really 5 stars either. The good deal on the room rate made up for all of the ´flaws´, but that´s it basically.
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