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Hotel St. Paul: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 78 reviews
78 Reviews
5.0 of 5 stars
36
4.0 of 5 stars
25
3.0 of 5 stars
8
2.0 of 5 stars
8
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#34 of 153 hotels in Montreal
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 120
Description: Boutique hotel housed in Beaux-Arts style building with large picture windows showcasing urban panoramas - In Old Montreal. This description is based on information provided by the hotel.
Address:
355 McGill Street
Montreal, Quebec H2Y 2E8
Canada
Check Rates: $310 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Hotel St. Paul

( 7-11 of 78 )
“Nice building but...”

Hotel St. Paul

Oct 12, 2007
3/4 found this review helpful

I had stayed at the St.Paul a couple of years ago and had a moderate experience. I thought that over time it may have improved so I decided to return . If anything ,it has sadly declined in service and cleanliness. I was shocked at the rude behaviour from some of the staff , the poor quality food , and the sub standard housekeeping. There is no point in detailing my experience however I suggest that when travelling to Montreal there are a number of other hotels in the area to choose from . It boggles my mind how a hotel can charge approx. $300.00 a night for a suite that has black mould around the bath tub and stains on all of the upholstery. I don't see this property doing very well in the future unless the management takes steps to improve.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — dirty hallways and rude staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasmine4's Summary
Date of Stay: September 2007
Traveled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: October 12, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $310 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“an Elegant Surprise”

Hotel St. Paul

5 of 5 stars
Reykjavík
Sep 18, 2007
2/2 found this review helpful

After carefully considering our many options, my husband and I decided to stay at the Hotel St Paul.We were very pleasantly surprised - in every aspect. We were given the warmest reception by the doorman, and the receptionist - both were extremely polite and seemed genuinely happy. Our room was on the 6th floor facing the street - I thought it might be noisy, but it was actually very quiet.
Our room was pleasantly air conditioned when we arrived, and we both enjoyed that classical music was playing when we entered the room- it seemed very homey and welcoming,especially in such a minimalist themed hotel. The room design was calming and beautiful, and the giant bath tub was a real treat.
We enjoyed the morning breakfasts very much - compared to other buffets, this had so much class and seemed refined.People were encouraged to relax and read the paper, to take a seat on the cozy velvet sofas and just spend time enjoying the morning.The waiting staff were quick and professional.

We couldn't have been happier about the location, and walked to many tourist sights such as the Cathedral,the docks,through the Old city and to the Market Bonsecours, having no trouble finding our way back. The restaurants in the surrounding area (Old Montreal) were many, and we especially enjoyed a nearby charcutterie, and crepes at a dessert shop.I was actually shocked at the friendliness of all we encountered during our visit - I had heard rumours of unfriendliness in the locals, and must say it is absolutely false.If you go,wear a smile and expect courtesy and professionalism - that's what you will receive, and much more!

  • This TripAdvisor Member:
    • Liked — Fantastic location to Old Montreal,Elegant design,Enjoyed Hotel services
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miss_Iceland's Summary
Date of Stay: July 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: September 18, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping, Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $310 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Overall good, service needs upgrading”

Hotel St. Paul

4 of 5 stars
New York City
Sep 3, 2007
1/2 found this review helpful

The good: nice room (studio suite--well designed, clean, light, comfortable, plenty of storage), great location, excellent restaurant.

The mediocre: bathroom (some nice design touches, but overall more 3 star than 4 star), housekeeping (infrequent and not helpful), the service at the restaurant (then again, pretty normal for Montreal--nice enough, but desperately inefficient), the breakfast buffet (don't like them anyway, so maybe I'm biased).

The bad: the reception staff, with one exception (sorry don't remember his name), otherwise ranging from rude to ineffective to, well, painfully slow (and unfortunately, all requests, from restaurant reservations to housekeeping, etc, go through reception).

The worst: reservation had been mysteriously canceled and only major aggressiveness and string-pulling secured a room.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pcinbk's Summary
Date of Stay: September 2007
Member since: April 10, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: $310 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Super stylish, helpful, and convenient hotel!!”

Hotel St. Paul

Aug 26, 2007
1/1 found this review helpful

Loved this hotel located conveniently in the Old City! We went there for a long weekend in August and had a wonderful stay. The high level of service started even before we got there; we had requested a smoking, standard-sized room on the penthouse floor and were informed that the floor was non-smoking, however they could upgrade our room to a Junior Suite on a lower floor that allowed smoking. So we ended up with a suite for the price of a standard room (thank you, St. Paul!)

Everyone at the front desk was extremely helpful in making reservations for us, arranging cars, and suggesting restaurants to go to. The hotel is really beautiful in a NY/Soho/Tribeca loft kind of way - high ceilings with big windows, lots of natural light, dark wood floors, minimal decor, and gorgeous staff. Compared to the lightness of the rooms, the hallways and elevators are really dark (like a nightclub). Great bathroom with large tub and lovely bath products and robes. Very good chocolates given out. The room was surprisingly noise-free although one night I could hear the bass of a nightclub diagonally across the street when I had the window open. The hotel itself is located on a main street that is somewhat quiet at night. There is a Metro stop a few blocks away and your located near some great restaurants. We had a great time and would highly recommend.

  • This TripAdvisor Member:
    • Liked — Decor and helpful staff.
    • Disliked — Nothing.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pooks2Go's Summary
Date of Stay: August 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: November 14, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping
Was this review helpful? Yes No
Management Response
PeterMontreal, Rooms Division Director, Guest Relations Director
(Management representative)
Sep 17, 2007
Dear Pooks2Go,

Thank you for taking the time to share your gracious comments with us! Please forgive my delayed retort, but as I mentioned in my response to our previous guest I was recently on holiday (A long-overdue extended holiday that is ;)

Your experience sums up the St.Paul Experience, which is always a memorable one.

I would love to help you with your accommodations on your next trip to Old Montréal-therefore, please don't hesitate to contact me!

Kindest Regards,

Peter
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $310 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A comfortable stay”

Hotel St. Paul

3 of 5 stars
Toronto, Canada
Aug 26, 2007
2/3 found this review helpful

We have just come back from a three night stay at the Hotel Saint Paul in Montreal, which we booked through Sweet Deals Montreal. The hotel is located in the Old Port on McGill Street. Great location, walking distance to all major attractions in the Old Town and a short cab ride (or longer walk) away from the shopping and night life of downtown.
We booked a standard queen room:fabulous, comfortable bed, great shower and bath. Minor annoyances: phone for local calls didn't work, safe broke down (was fixed after we waited for a technician).
The stay included a continental breakfast which was decent and got our day started.
On the down side, we were not too impressed with the service of the staff, specifically the concierge. They were pleasant enough, but had a hard time answering tourist related questions such as those regarding current festivals, yoga classes, location of cafes, etc.
We have been to Montreal several times and have stayed at the W Hotel (very funky and cool), the Nelligan (pricey but fabulous luxury) and the Chateau Versailles (just okay). We would definitely go back to the W and Nelligan, might go back to Saint Paul's.

  • This TripAdvisor Member:
    • Liked — The comfortable beds and the big bath tub.
    • Disliked — The concierge services.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flapi's Summary
Date of Stay: August 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: July 07, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Older travelers, Great pool scene, Families with young children
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $310 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Hotel St. Paul

( 7-11 of 78 )
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Hotel St. Paul Address

355 McGill Street, Montreal, Quebec H2Y 2E8, Canada