My girlfriend and I stayed here for 9 nights in mid-July, 2006.
Right from the first (toll free) phone call, I was impressed with the friendliness of the owners. Our plane arrived late at night, but they stayed up and waited for us. Upon arriving in Montreal, a bit later than planned, Shahrzad called me and offered to pick me and my girlfriend up from the subway station, where we were waiting for the next bus. She gave us bottled water and cookies, and showed us around. The next morning, Bernard gave us a ride downtown. Throughout our stay, they were very helpful and went out of their way to make sure we were happy. No hotel could ever offer comparable service!
Our room was one of the cheaper ones, a "comfort" room, so it was small and we had to share a bathroom with a few other rooms, but we never had to wait for it. The room at least had a sink, was air-conditioned, and very clean. The bed and pillows were uncomfortable, but that was the only bad part of the stay.
To get downtown by public transit requires a bus (or 10 minute walk) and a subway ride, and usually takes about 15 - 20 minutes if you know the bus schedule. However, being away from the "excitement" is a good thing when you want some peace and quiet at night. During the whole stay we never heard any noise from the street or neighboring rooms. We did not see any disreputable folk (beggers, drug addicts) mentioned by another reviewer. Though the summer fireworks can be seen from the patio, I'd recommend walking down to the river (10 minutes).
The breakfast, as others have said, is low-budget: cereal, pastries, bagels, toast, and fruit, with coffee, tea, or OJ. Not too impressive, but better than nothing. You get what you pay for.
If you're looking for luxury, you'll have to go somewhere expensive. If you want a nice place with excellent service for a very reasonable price, I highly recommend the Manoir Ville-Marie.
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