My husband and I decided to take a weekend getaway to Montreal and we used Starwood points to book two nights at the W Montreal. Overall, we really enjoyed our stay at the W.

Service:
This is where the W really shined. Several days before I called the concierge to ask about dinner reservations for Saturday night. I explained exactly what we were looking for and we ended up with a reservation at a great restaurant that fit my request perfectly. When we arrived we visited the concierge desk to ask about breakfast places, transportation etc. and the information and recommendations we got were great. Daniel, the concierge on duty, even gave us a card with his number in case we had questions on the way out. The rest of the staff was great as well from the overly friendly check-in to the gentlemen out front who got us taxis and gave us bottles of water to leave with.

Room:
Our room was great. Even though I booked the room on points, we were upgraded to a corner suite on a higher floor (I am SPG Platinum but don't always get the suite upgrade when I travel on points). I received an email from the hotel manager several days before our arrival and was asked if I had any special room requests and my request for a quiet room on a high floor was granted.

Atmosphere:
The atmosphere was like all Ws, a little "clubby" and trendy. I liked the decor a lot. Since I am pregnant, we didn't visit the bar or the lounge but they looked like what I would expect from a W.

Facilities:
This is really my only major drawback for the hotel. The Sweat gym is really lacking. There are multiple cardio machines in decent shape and some free weights but no weight machines and only one weight bench. As compared to gyms at similar hotels, this one was smaller and had less equipment. Also, like most hotels in this class, many of the "extras" (internet, bottled water in the room, coffee in the room etc.) cost a pretty penny. I'm used to this but it still frustrates me.

Location:
The location seems ideally situated if you are traveling to Montreal on business. However, it was also in a great location for tourism. The Square Victoria Metro stop is right across the street and the Old City of Montreal is a very short walk away. We were able to get everywhere we wanted to go (except the airport obviously) via walking or the Metro.

I would definitely return to the W and would recommend it to anyone who wants a comfortable nice hotel with great service.

I was in Montreal on business and definitely wanted to stay at the W. A few days prior to arrival I was emailed by the hotel to see if I had any special requests and to let me know that as an SPG Gold Member I was upgraded two levels from a standard room to a Mega Room. The experience from start to finish was AWESOME, every employee made an effort to make sure that my experience was going as well as possible. The place itself is beautiful and lively with all of the bars & lounges around the lobby area. My two roomservice meals were delivered in 15-20 minues, well under the 25 minutes promised. The only negative thing that I have to note is that, much like many reviews state, music from the club downstairs can be heard as far up as the 7th floor. Overall, my stay was excellent and I didn't want to leave my beautiful room and HUGE bathroom. I would stay there again in a heartbeat!!!!!

A hotel stay at the W was a Christmas present for my boyfriend, and we both enjoyed our time there. The decor was exquisite, and the staff was very friendly and helpful. I had to change my reservation, I added a different room-request after that, and I lost my keycard, but all these problems were smoothed over at no extra charge by the concerned staff. There was a small error in my hotel bill (due to the previous occupant or maid moving a bottle of water somewhere else), but when I enquired, the charge was removed immediately. Highly recommended!

My boyfriend and I decided roughly at the beginning of January that we would take a trip with the money we had been saving. At first we wanted to go somewhere warm, you know the usual choice when you live in Canada and want to get away from the 10 month winter, but looking into it more, I threw out the idea of taking in a Canadiens game in Montreal, something different than what we had originally decided upon. He lost it, and we began planning right away. Not even a month before he had been watching a program on tv about various hotels and such and had seen a clip about the W chain of hotels. This being the first trip we had taken together, we decided what the heck, lets do it. So we booked the room online through the website as soon as we could and immediately began receiving confirmation letters and personal letters from some of the staff as we had asked some questions and stuff after confirming our reservation. I was impressed, we didn't wait any more than a full day to hear back from someone about anything we needed to know. So that in itself was great. Upon arriving at the hotel, we no sooner got out of the cab and someone had our luggage in the lobby on a cart and ready to go. Simon checked us in and he was more than pleasant, making small talk and asking us how our trip was and so on. He told us everything the hotel had to offer and made a point to explain to us the "Whatever/Whenever" service the hotel prides itself on, which by the way is Exactly what it sounds like. Instead of just taking our credit card and throwing our keys across the counter, he walked himself around the desk, shook both of our hands and was more than happy he got to welcome us to the hotel. Another gentleman brought our luggage up to the room for us, set it up on the luggage stand and in the window, then took roughly 10 minutes to explain the different stuff in the room. Absolutely anything and everything we could have asked him about he told us, from how to use the telephone to where the hairdryer was located. I can't remember his name but he made quite an impression on both of us. The room was amazing, we stayed in a Wonderful room. It was like living in a dream.. the king bed was feather everything, we've never slept so well in our lives, the shower was Huge with more than enough room for both of us and the shower head which is located at least 10feet off the ground was amazing.. it was like being caught in a rainstorm every moring. All in all it was a truly 'Wonderful" experience.
Not only was the service at check in awesome, and the room absolutely amazing, but the concierge service was Unreal. We dealt mostly with a gentleman by the name of Daniel Mireault who was not only absolutely hilarious and down to earth, but did everything in his power to help us with any questions we had. He told us all the best restaurants to go to, the easiest ways to get around the city and answered any typical tourist questions we had. He provided us with maps, booked restaurant reservations without us even having to ask, and even with all the people staying in the hotel remembered us by name. My boyfriend even asked him if he knew how we could get ahold of some tickets for a second hockey game and he took care of everything for us. He got ahold of a few people, made a few calls and when he had all the information you could imagine took the time to call us on our phone, ask how we were doing and how our day was, and let us know the steps we needed to take in order to get the tickets. When you come from a small town of roughly 17,000 people that barely make eye contact with you, service like this blew our minds. We will definitly go back, and hopefully get to see Daniel again as well.
Overall just the experience at this Absolutely Amazing hotel was enough to get us hooked on the beautiful city of Montreal. Every single staff member at the W Montreal was not only approachable, but nice enough that you actually wanted to stop and talk with them just to see what they had to stay. I wanted to take Daniel home with us to meet the family!!! Everyone was extremely knowledgeable about different things to do, where to go and how to get there. If ever you want to stay at a hotel that is way different than anywhere else, this is the place to stay. I felt like royalty the entire week, and was extremely sad to go. We will return to the W Montreal and have no doubt in our minds that it will be another experience we won't forget for the rest of our lives.