This is a fantastic hotel. We spent one night here and when they found out it was our anniversary sent a bottle of champagne to our room. The service was excellent, the room was beautiful, the bed comfortable, and the bathroom large and modern and well laid out. This hotel does not have a great view, and is downtown, but we loved it. We did use the gym and did not think the walk was bad-- you get to see the old part of the hotel, and if you are working out it's not clear why a long walk is a problem.

My husband and I spent 10 days at the Westin Sydney as part of our extended holiday January and Febuary. When we booked we were aware we would be in the CBD as opposed to the more central tourist area of the Harbour or Rocks, this was fine as we were only a 10 minute walk away.When we arrived we were promptly checked in but unfortunately to a room that smelt heavily of smoke.We found this very strange as we had been informed prior to our arrival that smoking was banned (this was a strong factor in choosing this hotel) and also that there were heavy penalties for doing so.We immediatley complained and were transfered to another room.The staff throughout our stay were pleasant enough but I would agree with a previous reviewer that they treated 'suits' differently, my husband and I are 'suits' but not on holiday and we found the attitude amusing.We had excellent service from the service express dept and the housekeeping was to a good standard.We ate in the restaurant on one occasion and this was to a good standard but even by Sydney standards expensive.we found the location excellent a great atmosphere in the bars etc in the week and more peaceful at weekends.The main dissapointment for us was the poor weather but that is not the hotels fault.

We stayed 2 nights at the Westin and it has to be one of the better hotels we've stayed at in Sydney.....and we've stayed at a lot of them!

Rooms are nice and modern and clean. However the electric blinds that separate the bathroom from the rest of the room broke down on the last night.

The hotel is very convenient if you love shopping. Pitt st mall is just a few metres away. You can walk to the harbour and the parks.

Great business location. Neighborhood is slow on weekends, busy during the week. Not sure about the negative reviews, but service was great for us. Checked us in early and room was great. Value proposition isn't the best, but still one of the best hotels in Sydney. Walkable to the Quay and neighborhood pubs that have busy happy hours.