My wife and i recently stayed at the Westin Sydney and found the service to be far from what you would expect from a 5 star hotel.We waited 40 mins for our bag to be brought to our room and that was only after calling reception.We requested a newspaper which never came.We had to wait 20 mins to be seated for breakfast,had to request cutlery,request a cup of tea and then to make matters worse we were charged $80 for the experience.We were then charged for mini bar items we did not use-this has since been refunded.The list goes on but we will never stay there again.

I've stayed at the Westin in Sydney several times and never been disappointed.

The hotel is impeccable clean and well maintained, the rooms are modern, equipped with all the amenities, have comfortable beds and great bathrooms. The room service is nice but quite pricey.

The hotels heritage rooms are also lovely but I prefer the tower rooms as I like to stay on a high floor.

The hotel's restaurant is delicious and the restaurants and bars at GPO (located within the hotel) are fantastic. The only downside is the hotel lobby, restaurants and GPO (the parts that are open) are very quite and dead on the weekend.

The hotel is in a great location, close to public transport, main CBD shopping areas and walking distance to many tourist attractions.

I'd never consider staying at another hotel when I visit Sydney.

Stayed here for 2 nites on 14th April 2008. The rooms are clean and spacious. Stayed at Level 25 but not much view, many tall buildings around. Only able to see other buildings. Good location, only 8 minutes walk to Circular Quay which is near to the Opear house. The hotel is also near to 2 train stations ie Martin Place and Wynnard. Many high end shops nearby.

Be reminded that the hotel is 100% smoke free so you would see people smoking at the entrance of the hotel.

This is a fantastic hotel. We spent one night here and when they found out it was our anniversary sent a bottle of champagne to our room. The service was excellent, the room was beautiful, the bed comfortable, and the bathroom large and modern and well laid out. This hotel does not have a great view, and is downtown, but we loved it. We did use the gym and did not think the walk was bad-- you get to see the old part of the hotel, and if you are working out it's not clear why a long walk is a problem.