We arrived at the hotel on a weekday noon, and found a ridiculously long and SLOW queue at the check-in area. I waited for almost 1 hour just to check, eventhough there were 4 - 5 check in counters operational at that time. The problem is, the staff are very slow in handling each check-in reuest. I estimated that most of the check-in took about 20 minutes, and the more complicated ones (eventhoough I do not understand how complicated checking in can get) took over half an hour. Isn't that ridiculous? I am pretty accurate in my observation as I timed them using my watch. Even my own check-in took 15 minutes, where the staff asked me three times to confirm the number of park tickets that I wanted to purchase (which I have already pre-booked. So, I do not understand why she had to re-confirm it three times during the check in process).

The check-in staff were very friendly but it did not help to compensate for the poor servie though.

It was crazy to see such poor service. This was definitely the worst check in experience I had in my entire life. Other than that, the rooms were of decent size and clean, but nothing to shout about. The swimming pool looks good but did nto get a chance to try it out.

My family ( 2 adult, 5yr old, 7 yr old) stayed here for 3 nights on the 28th, 29th and 30th May 2008. We bought an annual pass for my daughter and as a result saved 50% on our accommodation by booking directly with the motel. Prior to our stay I emailed the motel and they were prompt and friendly with all their communications.

We arrived at 10am on a Wednesday. We took 2 blue taxis due to our 4 large suitcases and the taxi fare was 120HK per taxi. Staff were there to meet the taxis and assist with our luggage. Check-in was easy and quick. I had purchased my daughter's annual pass over the internet and the reception staff were able to issue the annual pass as well as park tickets (we got a deal of 2 days for the price of 1) for the rest of our family. Check-in time is not usually to early afternoon however the reception staff did a shuffle for us and we got access to a room at 10am. This meant the kids could go for a swim as soon as we arrived.

The pool has a water slide. Beach towels are provided at the pool as are flotation vests for little kids (although the pool isn't really deep). A Lifeguard is on duty at all times. The spa however was very hot in the middle of the day (39 degrees).

The hotel has really nice gardens and you can access the waterfront promenade through the gardens. There is also a small playground for kids and some cars for great photos.

The room was 2 double beds and had a reasonable space to move around in. They provide you with bath robes and slippers with mickey outline on them (the slippers are free to take home with you). The shampoo has mickey lids and the fash washers were done each morning to represnt an animal (rabbit etc).

The foyer has a good gift shop. We were also fortunate to have photos taken with Marie from the Aristocats in the lobby one evening after returning from the park.

Breakfast at Chef Mickey wasn't as good as the character breakfast at the Enchanted Garden but stil had a good range and options. I would recommend that you go to the Enchanted Garden each day though just for the great service and better and more expansive brekfast foods. The omlette and chinese noodles made to order were delicious. As were the variety of pastries and cakes. Not to mention the added bonus of Mickey, Minnie, Pluto and Goofy who arrived at 8am at the 7am-9am brekfast sitting. The walk to the Hong Kong Hotel was less than 5 minutes - even with the kids and the rain.

The resort bus was very great to get to the park. We never had to wait for more than 5 minutes and it wasn't crowded. After the fireworks there were 5 buses waiting for guests to take them back to the motel so even at the busiest time we didn't have to wait.

Our stay was magical and everyhting you could ask for. The Disney staff made sure your dreams do come true when you stay at a Disney hotel.

One of the best hotels I have been to. The hotel is very clean. You can enjoy the wonders of Disney inside the room. Almost all the stuff found inside is custom made, like the lampshade, the shower curtain, shampoo bottles, slippers, etc. You can actually bring home the slippers and toiletries as souvenirs and even the room card key.

The hotel is child-friendly indeed with Disney channels, and bathrobe and slippers for kids. I love everything about this hotel. Room service is excellent. We stayed here for two nights with my sister, her husband and their three (3) children including a one-year old. The only thing I didn’t like was, as it was fully booked, we were supposed to transfer to another room on our second night but the receptionist was not able to inform us that our room was already upgraded to Park view the first night that we spent the whole morning of our second day packing our things and bringing them down to the reception area knowing that we will be moved to another room. We felt miserable that we wasted that whole morning packing up.

Stayed here last week - end of May.

We booked through the hotel's website and also, prebooked the breakfast with Disney Characters at the Plaza Inn, Disneyland Park. Nothing special - except that you get to go into the park at 9.00 am for dim sum breakfast with the characters - Mulan and Chip and Dale (the park opens at 10.00 am) The breakfast in Disneyland Hotel is better and with more Disney's characters.

You can also get your park tickets at the hotel reception and get entrance for 2 consecutive days for the price of one.

The hotel is clean and nicely furnished with Mickey's. The park at the back of the hotel and the pool areas are nicely done and it is refreshing to take a walk about.

The hotel is quite pack and hence, there is a long queque to take buses (free) to the disneyland park which is about 5 mins drive away. Buses comes around at 10 mins interval.

Overall, a good experience - clean and good room !